Remote Support
- Fast response, can gain access within seconds
Remote access technology enables us to control your PC in seconds. It allows us to fix the majority of issues from our office.
- Cheaper than onsite visits
Remote support cuts out the cost of us traveling to you – this then converts into a saving for you.
- 90% of non-internet related issues can be dealt with
- User can monitor everything being done
- User can interact with technician
Some of our support clients include :
Basic Brief
The client had four units which were linked together with an online cloud system (Google APPs). The client required remote assistance to monitor backups, assist with issues as they arose remotely and provide telephone support.
The solutions put into place:
** Guide Prices
** Support contract for x4 units – £40+ VAT per month
** Online backup per year – £150+ VAT
** Onsite support dealt with on a pay as you go basis or via prepaid hours
Basic brief
The client had fifteen units which linked into a onsite Windows SBS server hosting files and emails. Two of the clients operated offsite. The client required remote assistance to monitor backups, assist with issues as they arose remotely and provide telephone support.
** Guide Prices
** Support contract for x15 units – £150+ VAT per month
** Support Contract for 1x SBS File & Email Server – £100+ VAT per month
** Online backup per year – £150+ VAT per month
** Onsite support dealt with on a pay as you go basis or via prepaid hours