IT SUPPORT & MAINTENANCE CONTRACTS

- Manage your expenditure – fixed price

Companies need to manage their expenditure to avoid surprises. By having a support contract with Anglia Computer Solutions you know what your monthly support costs are going to be with prices fixed a year at a time.

- Keep your workforce productive

Not only is it frustrating when IT fails, it can also become costly. Having half the workforce out of action not being able to deal with customers’ requests is any owner’s nightmare, even having one machine malfunctioning can cost a sale. Whilst Anglia Computer Solutions can’t guarantee against failure, having a support contract gives your staff a number they can call for prompt assistance.

- Ensure your systems are monitored and maintained

All of our support contracts come with monitoring services. At Anglia Computer Solutions we can react quickly and effectively to any reported problems but crucially we also employ remote management and monitoring software that helps us to be proactive by alerting on predictive issues such as imminent hard drive failures and low disk space. These things, left unchecked, can lead to hours if not days of downtime, so we work quickly to help ensure these prospective issues do not become big problems.

- Ensure your backups are working correctly

Backups are essential. Computer systems will fail – it’s never a case of if but when. You may have a backup system installed but when was the last time you checked to see if it was working? Have you ever tried recovering a file from a backup to see if the data is accessible? As part of our contracts we actively manage the backups to ensure that we have at least one good one per week as a bare minimum. We use a combination of file backups, virtual server recovery solutions and online backups to ensure you still have your data in the event of any loss, whether it be accidental deletion of a file, or a complete server failure.

- Protect against hackers, viruses and other threats

Network and data security are important. There has been an increase in hackers attempting to gain access to computer systems in order to steal information, encrypt it to hold it to ransom, steal your card or bank details or monitor your activities for spam and advertising. There are many threats out there to IT infrastructure but as part of a support contract Anglia Computer Solutions will maintain your system and provide regular advice to further improve its security.

- Help desk manned 9 – 5 Mondays to Fridays

Our helpdesk is manned Monday – Friday 9am – 5pm (out of hours by request). We operate both an email ticket system and phone support for urgent immediate assistance.

- Latest technologies used

We employ the latest technologies allowing us to monitor the network, broadband, individual units and remote technologies. From our office we can be into your systems and working on your issues within seconds.

Some of our support clients include :

Case study 1: Small Company Support Contract (No server, cloud based)

Basic Brief

The client had four units which were linked together with an online cloud system (Google APPs). The client required remote assistance to monitor backups, assist with issues as they arose remotely and provide telephone support.

The solutions put into place:

(Guide Prices)

  • Support contract for x4 units – £40+ VAT per month
  • Online backup per year – £150+ VAT
  • Onsite support dealt with on a pay as you go basis or via prepaid hours

Case Study 2: Medium sized Company with Windows & Exchange Server

Basic brief

The client had fifteen units which linked into an onsite Windows SBS server hosting files and emails. Two of the employees operated offsite. The client required remote assistance to monitor backups, assist with issues as they arose remotely and provide telephone support.

(Guide Prices)

  • Support contract for x15 units – £150+ VAT per month
  • Support Contract for 1x SBS File & Email Server – £100+ VAT per month
  • Online backup per year – £150+ VAT per month
  • Onsite support dealt with on a pay as you go basis or via prepaid hours